Your account

Where are my settings?#

• Web (advisors): open the profile menu at the bottom left. Once you have a workspace, the entry Settings is in the block of your workspace. On the web a client's profile menu has no Settings entry; it holds language, appearance and sign-out. Export and deleting the account are in the Mac and iPhone apps. A client who uses only the browser has no entry for them: she writes to the address in the Data and privacy page or asks her advisor.
• Mac: open Settings from the profile menu, or press ⌘,. The window has the panes Profile, Notifications, Devices, Privacy, Account and General.
• iPhone and iPad: open the menu and tap your name at its foot, captioned Settings. It opens the settings screen.

Change language, name and photo#

• Language: German or English. On the web it is in the profile menu and in Settings; on the Mac in General; on the iPhone in Settings. E-mails to you follow it.
• Photo: choose, change or remove it with Change photo on the web and the Mac, or by tapping your photo in Settings on the iPhone. The team sees it everywhere.
• Salutation: how the workspace greets you, for example Dr Meier. You set it on the web and the Mac.
• Name and function are shown there but cannot be changed in the settings.

E-mails and notifications#

• E-mail summary (web and Mac): at most one mail a day, from 7 am, and only if there is something. Choose What concerns me, Everything new or None. With none, you see what is new at the bell.
• Push notifications (reaches the iPhone and iPad only; the Mac gets none): the same three choices. Set it on the iPhone under Settings, or on the web and the Mac once a phone is signed in. A push says only that something is new; the app fetches the text from ARVEMO. iOS asks for permission once.
• You also get mails that belong to an action, such as sign-in codes, invitations and mails about your account.

More in Notifications.

See and sign out my devices#

Open Devices (on the web only once you have signed in on an iPhone, iPad or Mac app). Each device shows when it was last used. Select Sign out to sign one out. Browsers are not listed: sign out there with Log out. Details in Signing in.

Export my data#

1. Open Account and select Export my data.
2. The export is prepared. When it is ready, the page shows a download link (valid for 72 hours) and a mail with the link arrives.
3. Select Start a new export if the link has expired.

The ZIP holds your profile and what you wrote or uploaded, plus what is private to you, such as chats and notifications. If you own an organisation, it holds everything of the organisation: every workspace with its documents, comments and files.

Delete my account#

1. Open Account and select Delete account. There is no second question.
2. The grace period of 7 days starts at once. Your other devices are signed out.
3. In that time you see only a page with Restore account and the sign-out. Sign in again and select it, and the account stays as it was. Export still works.
4. After the date the account is deleted for good: profile, sessions, devices, sample workspace and what is private to you. What you contributed to other people's workspaces stays there.

My organisation and my colleagues#

If you are the only owner of an organisation, it goes with you, with all its workspaces, documents and files. The page tells you before you start, with the number of workspaces and of people who would lose access. If another owner exists, you only leave, and workspaces you lead pass to an owner or admin. To keep the organisation, make a colleague an owner first on the Organisation page.

Who is told?#

You get a mail when you ask, when you restore and when the account is deleted. Colleagues of an organisation that goes with you are told when you ask, with the date, and again if you restore. After the grace period, everyone who lost access is told. A person who takes over a lead is told too.

Common questions#