Plans and credit

What does the beta cost?#

Nothing. The terms of use say the beta is free of charge and that each organisation receives a test credit for the agents' work (currently €10). The privacy policy states that the beta uses no payment services, so there is nothing to pay and no invoice. If ARVEMO becomes a paid service later, that only applies with your express agreement to a new contract.

Your organisation page shows the plan your organisation is on (in the beta it is called Beta). On the web and the Mac, advisors see the test credit under Settings › Identity: how much of it is used. In the app it is called the start credit.

What happens when the credit is used up?#

Where an organisation has a credit and it is used up, the agents pause. They take on no new work and tell you why, until the credit is raised. Nothing is deleted, and everything that does not need an agent keeps working: you and your clients can still read, write, comment, approve and invite. Work that was already done stays where it is.

There is no right to a higher credit during the beta. To ask for more, write to the ARVEMO team at the address in the privacy policy. The app can also tell you that the agents are taking a break for the rest of the day. Try again the next day; everything else keeps working.

Do my clients pay?#

No. In the beta nobody pays, clients included. What a client does with the agents (chat, sparring) is paid from your organisation's credit and appears per client workspace on the Usage page.

What does the Usage page show?#

Advisors find Usage on the web and on the Mac in the menu behind your profile, and on the iPhone and iPad in the menu under the places across all workspaces. On the Mac it is also in the Go menu (⌘5). The page lists every model call the agents made. Choose a month and, if you like, one workspace, then you see:

• the cost in euro, the tokens, the number of model calls and how much came from the cache;
• the cost per month, who causes it (an agent or an area such as chat or search) and which models were used;
• the most expensive tasks; a click opens the trail of the task;
• per client workspace a switch that marks whether the model costs count as part of your fee or are passed on. The beta issues no invoices, so nothing is charged either way.

Before any agent has worked, the page says there are no model calls yet. The sample workspace costs nothing: its agents follow a script.

Who pays for what clients do with agents?#

Your organisation. Owners and admins set the rule on the organisation page under Agents for clients. It has three values:

• The agents answer the client side too (the standard).
• Only through you: questions go to the advisor, an agent drafts, you approve
• Only your team answers the client side

With the second value, a client's chat is closed and points to the sparring; a question there goes to the advisor, an agent drafts the answer and the advisor approves it. With the third, the agents do not answer the client side at all and do not answer comments of the client side.

What happens after a trial?#

In the beta there is no trial period and no plan to choose. If an end date ever appears on your organisation page, write to the ARVEMO team. The beta itself has no end date in the app; the terms allow ARVEMO to end it or turn it into a regular offering with 14 days' notice.

Common questions#